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Data protection guidelines

Data protection

Our websites are subject to Swiss data protection law, in particular the Federal Data Protection Act (DSG) in its currently valid version. Our websites are also subject to any applicable foreign data protection law, such as the General Data Protection Regulation (GDPR) of the European Union (EU). The EU recognizes that Switzerland has legislation that guarantees adequate data protection. We reserve the right to adapt the data protection declaration at any time by publishing it on this website.

1. Definitions / legal basis

In order to ensure that the data protection declaration is easy to read and understand, the most important terms are explained below: Personal data is all information that relates to an identified or identifiable natural person. A natural person is regarded as identifiable who, directly or indirectly, in particular by means of assignment to an identifier such as a name, to an identification number, to location data, to an online identifier or to one or more special features that express the physical, physiological, genetic, psychological, economic, cultural or social identity of this natural person can be identified. Processing includes every process in connection with personal data, in particular the storage, disclosure, procurement, deletion, storage, modification, destruction and use of personal data, regardless of the means and procedures used. The processing of personal data by us is in accordance with Swiss data protection law. Insofar as the GDPR applies, we generally process personal data for the purpose of fulfilling the contract. In addition, personal data is processed in accordance with the following legal basis:

  • Art. 6 para. 1 lit. a GDPR for the processing of personal data with the consent of the person concerned.

  • Art. 6 Para. 1 lit. b GDPR for the processing of personal data required to fulfill a contract with the person concerned and to carry out corresponding pre-contractual measures.

  • Art. 6 para. 1 lit. c GDPR for the necessary processing of personal data to fulfill a legal obligation to which we are subject in accordance with any applicable law of the EU or in accordance with any applicable law of a country in which the GDPR is fully or partially applicable.

  • Art. 6 para. 1 lit.d GDPR for the necessary processing of personal data in order to protect the vital interests of the data subject or another natural person.

  • Art. 6 para. 1 lit.f GDPR for the necessary processing of personal data in order to safeguard the legitimate interests of us or of third parties, unless the fundamental freedoms and rights as well as the interests of the data subject prevail. Legitimate interests are in particular our business interests in order to be able to provide the website from us, information security, the enforcement of our own legal claims and compliance with Swiss law.

2. Data processing in connection with our website
2.1 Accessing the website

When you visit our website, the identification data of the user (IP address, date and time of access, URL of the page accessed) is automatically (as is standard when accessing any website) temporarily stored in a so-called log file. We need this general information in order to deliver the website, to keep it permanently functional and to be able to continuously improve it. Under no circumstances do we use the data collected for the purpose of drawing conclusions about you personally.

2.2 contact form

Wherever you have the option of using a contact form on our website, the data entered in the input mask will be transmitted to us. If you take advantage of this option, the data entered in the input mask and transmitted to us will be stored until the purpose for data storage no longer applies or you ask us to delete it. The storage of the above-mentioned data is used to answer your contact request in the best possible and personalized way.

2.3 newsletter

Registration is required wherever you have the opportunity to subscribe to our newsletter on our website. The following data must be provided during registration:
• Salutation
• First and Last Name
• E-mail address.
We process this data exclusively in order to personalize the information and offers sent to you and to better tailor it to your interests.
By registering, you give us your consent to process the specified data for the regular dispatch of the newsletter to the email address you provided and for the statistical analysis of usage behavior and the optimization of the newsletter.
You can unsubscribe from the newsletter at any time by notifying us accordingly.

2.4 Links to external websites

Where there are links to external websites on our website, you will be redirected from our website to the linked websites of the other providers. We have no influence on the content of external links and are therefore not responsible for them; in particular, we do not adopt their content as our own. If you are directed to an external page, the data protection declaration provided there applies. Therefore, please inform yourself on the linked websites about the handling of your data by the respective providers.

2.5 cookies

Cookies are small text files that are stored by the web browser on the user's device to store certain information. The next time you visit our website with the same device, the information stored in cookies will be sent back to our website (“first party cookie”) or another website to which the cookie belongs (“third party cookie”). Through the information stored and returned in the cookie, the respective website recognizes that the user has already called up and visited it with the web browser of his end device. We use this information in order to be able to optimally display the website to the user according to his preferences. However, only the cookie itself is identified on the end device. Any further storage of personal data takes place only if the user gives us his express consent or if this storage is absolutely necessary in order to be able to use the offered and called service. However, you can set your browser so that it is decided on a case-by-case basis before installation whether a cookie should be accepted or blocked. You also have the option of regularly deleting cookies from your device. Make sure you have configured all of the browsers on your various devices (tablets, smartphones, computers, etc.). The configurations for cookie management and your preferences are different for each browser. You can find more information on this in the help menu of your browser. There you can also find out how to change your preferences regarding cookies. We would like to point out that deactivating cookies may mean that you cannot use all the functions of our website.

2.6 Google Analytics (only when used)

This website uses the “Google Analytics” service offered by Google Inc. (1600 Amphitheater Parkway Mountain View, CA 94043, USA) to analyze website usage by users. The service uses "cookies" - text files that are stored on your device. The information collected by the cookies is usually sent to a Google server in the USA and stored there. IP anonymization is used on this website. The IP address of the user is shortened within the member states of the EU and the European Economic Area. This abbreviation eliminates the personal reference to your IP address. As part of the contract data agreement that the website operators have concluded with Google Inc., Google Inc. uses the information collected to compile an evaluation of website usage and website activity and provides services related to internet usage. The full IP address will only be transmitted to a Google server in the USA and shortened there in exceptional cases. Google will use this information to evaluate your use of the website, to compile reports on website activity for the website operator and to provide other services relating to website activity and internet usage. Google may also transfer this information to third parties if this is required by law or if third parties process this data on behalf of Google. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent Google from collecting the data generated by the cookie and relating to your use of the website and from processing this data by downloading and installing the browser plug-in available under the following link: .com / dlpage / gaoptout? hl = de Alternatively, you can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie will be set that prevents your data from being recorded on future visits to this website. Deactivate Google Analytics.

2.7 Facebook plugins (only when used)

Plugins of the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA are integrated on our website. You can recognize the Facebook plugins by the Facebook logo or the "Like" button on our website. You can find an overview of the Facebook plugins here: When you visit our website, the plug-in establishes a direct connection between your browser and the Facebook server. As a result, Facebook receives the information that you have visited our site with your IP address. If you click the Facebook "Like" button while you are logged into your Facebook account, you can link the content of our pages to your Facebook profile. This enables Facebook to assign your visit to our website to your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or their use by Facebook. You can find more information on this in Facebook's data protection declaration at
If you do not want Facebook to be able to assign your visit to our website to your Facebook user account, please log out of your Facebook user account.

3. Storage and exchange of data with third parties
3.1 Booking platforms

If you make bookings via a third-party platform, we receive various personal information from the respective platform operator. In addition, inquiries about your booking may be forwarded to us. We will process this data by name in order to record your booking as requested and to provide the booked services. There is a possibility that we will be informed by the platform operators about any disputes in connection with a booking. We may also receive data on the booking process, including a copy of the booking confirmation as evidence of the actual booking. In these cases we process this data to protect and enforce our claims. Please also note the information on data protection provided by the respective provider.

3.2 Transfer of data to third parties

We only pass on your personal data if you have given your express consent, if there is a legal obligation to do so or if this is necessary to enforce our rights, in particular to enforce claims from the contractual relationship. In addition, we pass on your data to third parties, insofar as this is necessary in the context of the use of the website and the execution of the contract (also outside the website), namely the processing of your bookings, e.g. when purchasing vouchers.

3.3 Retention period

We only store personal data for the period necessary to fulfill the respective purpose and our legitimate interests. If the data is subject to a retention obligation due to legal regulations to which we are subject, we store the data in accordance with the legal retention requirement. Retention obligations that oblige us to retain data arise, for example, from regulations on the right to report, on accounting and tax law. According to these regulations, the retention obligation for business communication, concluded contracts and accounting documents is up to ten years.

4. Your rights regarding your data
4.1 Right to information

You have the right to request confirmation free of charge that personal data about you is being processed or that no data is being processed. If data is processed, you have the right to access this personal data.

4.2 Right to rectification, restriction and deletion

You have the right to request that your data be corrected, supplemented or blocked as soon as possible. You have the right to have your data deleted (“right to be forgotten”). In such a case, you are obliged to confirm any correction, deletion or restriction of data processing.

4.3 Right to data portability

If and to the extent that the GDPR is applicable, you have the right to receive the personal data concerning you, which you have provided to the person responsible, in a structured, common and machine-readable format.

4.4 Right to Object

You have the right to object at any time to the processing of your personal data, which is based on Art. 6 Para. 1 lit f GDPR (see section 2 of this data protection declaration).

4.5 Right to be notified of data breaches

We are obliged to inform you about violations of the protection of personal data if this involves a high risk to your personal rights and freedoms.
Persons about whom we process personal data have a right of appeal to a competent supervisory authority for data protection. The supervisory authority for data protection in Switzerland is the Federal Data Protection and Information Commissioner (EDÖ).

5. Organizational and technical measures

We take appropriate and suitable organizational and technical measures to ensure data protection and data security. When processing personal data by third parties, we ensure that adequate data protection is guaranteed.
In spite of organizational and technical measures, the processing of personal data on the Internet can generally have security gaps, so that absolute data protection and absolute data security cannot be guaranteed. For this reason, you are free to provide us with personal data in another way, such as in particular by post or telephone.

6. Data protection officer

Hotel Alfa Soleil
Nicolas Seiler
Outer Dorfstrasse 99
3718 Kandersteg

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